PEDIATRICS 816.525.4700 FAX 816.525.2697
Office Hours & Appointments
8:00AM - 5:00PM *
* Closed 12PM - 1PM
To make an appointment call: 816-525-4700
Telephone calls are answered Monday-Friday 8:00AM - 4:45PM
We set aside time each day for care of children with acute illnesses or accidents. In cases of illness, when possible, we ask that you try to call early in the day to enable us to more efficiently organize our appointment schedule. We will strive to run the office as efficiently as we can recognizing that an occasional emergency may interfere with this goal. We do ask that you try to be on time to help us minimize your waiting period and decrease the likelihood of spreading infection in our reception area.
If you need to cancel an appointment, please do so at the earliest opportunity to allow us to free that time slot for others. If we have advance knowledge of your doctor being delayed, we will try to notify you to either postpone or reschedule your appointment, so as not to waste your valuable time.
We currently see newborn babies at St. Joseph Hospital and St. Lukes East. If a child needs to be hospitalized, we use Children's Mercy Hospital or Children's Mercy South, which are staffed with doctors and nurses that exclusively care for children. We feel that children receive the best possible care in these facilities.
You are encouraged to see whichever physician you prefer. We will try to keep you with that same physician as much as the scheduling allows. During office hours your child's chart will be readily available to all physicians who care for him. After hours, you may need to familiarize the doctor taking the call with the child's history as he or she won't have ready access to the chart.
Please recognize that many "routine" illnesses are often handled a bit differently by individual physicians where a variety of diagnostic and treatment approaches are equally good. We hope you will not become confused or upset should one doctor treat your child a bit differently than you are accustomed for similar complaints.
We are concerned with providing your child and you with prompt, professional, and courteous service in all the aspects of the office. We encourage you to let us know if you feel these qualities are lacking in any respect(the doctor, a consultant, the front office, the nurses, or the answering service). We can only improve on deficiencies when we know they exist.
We do not charge for telephone consultation during office hours and we can always be reached by calling the clinic's phone number, 816-525-4700. During office hours your call will be directed to the phone nurse, the receptionist for appointment or the insurance clerk. If the phone nurse is unable to answer your medical questions, she will discuss the case with the doctor and call you back. If necessary, the doctor may call you back over the lunch hour or at the end of the day.
While we may stress our availability by phone, 24 hours a day, we would ask that you defer your non-emergent questions until office hours. We hope to reserve "off-hours" calls for emergencies only. There is a $15.00 charge for these calls to offset the charge of our answering service. Please take call blocker off your phone so that we can return your phone call.
If you find it necessary to call after the office has closed, please leave your name, your child's name and age, your doctor's name, and your telephone number with the answering service and we will return your call. If you do not hear back from us in a reasonable length of time, please phone again. If we feel the child needs to be seen before the next scheduled office hours, we will recommend where to take him/her. Occasionally you might not feel you have the time or opportunity to call us before seeking emergency care. Please be informed as to the requirements of your insurance company when going to the emergency room or requesting referrals.
Please note that we no longer call out antibiotics over the phone, except on rare occasions where the doctor deems it necessary.