Raintree Pediatrics: Office Information

Office Hours by Appointment 816-525-4700

Monday-Friday...........8:00 AM - 5:00 PM Closed 12:00 - 1:00 PM

Evening, Weekend & Urgent Care Hours are available at Lee's Summit Physicians Group. You do not have to be a patient at Lee's Summit Physicians Group to see a doctor and you do not have to switch doctors.

Telephone calls are answered Monday-Friday 9:00-11:45AM and 1:00-4:45PM

Appointments

We set aside time each day for care of children with acute illnesses or accidents. In cases of illness, when possible, we ask that you try to call early in the day to enable us to more efficiently organize our appointment schedule. We will strive to run the office as efficiently as we can recognizing that an occasional emergency may interfere with this goal. We do ask that you try to be on time to help us minimize your waiting period and decrease the likelihood of spreading infection in our reception area.

If you need to cancel an appointment, please do so at the earliest opportunity to allow us to free that time slot for others. If we have advance knowledge of your doctor being delayed, we will try to notify you to either postpone or reschedule your appointment, so as not to waste your valuable time.

Hospitals

We currently see newborn babies at St. Lukes East and St. Joseph Hospital. If a child needs to be hospitalized, we use Children's Mercy Hospital or Children's Mercy South, which are staffed with doctors and nurses that exclusively care for children. We feel that children receive the best possible care in these facilities.

Office Operation

You are encouraged to see whichever physician you prefer. We will try to keep you with that same physician as much as the scheduling allows. During office hours your child's chart will be readily available to all physicians who care for him. After hours, you may need to familiarize the doctor taking the call with the child's history as he or she won't have ready access to the chart.

Please recognize that many "routine" illnesses are often handled a bit differently by individual physicians where a variety of diagnostic and treatment approaches are equally good. We hope you will not become confused or upset should one doctor treat your child a bit differently than you are accustomed for similar complaints.

We are concerned with providing your child and you with prompt, professional, and courteous service in all the aspects of the office. We encourage you to let us know if you feel these qualities are lacking in any respect(the doctor, a consultant, the front office, the nurses, or the answering service). We can only improve on deficincies when we know they exist.